PROS / Costco offers excellent customer service and the majority of features offered by other online pharmacies.
CONS / They’re not VIPPS accredited, and customers cannot use checks or money orders to pay.
VERDICT / Costco seems to be a good basic service.
Because information is so important when you’re searching for an online pharmacy, Costco Pharmacy’s website makes a great first impression. Instructions are present on the first page that explains precisely how to order medications from the company. In addition, there is a lot of information present, from popular medications to price checkers to health conditions. This is enough to make anyone think the services offered from Costco are above average. However, it will take more research to determine whether or not the company is a good choice or not.
Costco Pharmacy features a secure site, so you can be sure that your information is safe and that it will not be intercepted and used for nefarious purposes such as stealing your identity or damaging your credit. Costco is not VIPPS accredited, unlike many other online pharmacies. To order medications from Costco, you’ll need to create an online account using your email address and creating a password. You will have the ability to track your order with Costco, and you should expect the package within 6 to 14 days of your original order.
Costco has a drug price comparison table, which shows you the common prices for popular medications and the price you’ll pay at Costco, so you can see immediately what you’re saving when you use this company. Both brand and generic medications are available with Costco, as well as non-prescription medication. You have the ability to check and see whether non-prescription and prescription medications are available before placing your order, and you can even obtain pet medications through Costco. The minimum order with Costco is 30 tablets, which is what most prescriptions are written for anyway. When it comes to features, Costco seems to be quite competitive, offering numerous tools and benefits to make things easier on you.
Help and Support
Costco Pharmacy’s help and support is about average. It’s neither outstanding, nor is it terrible. They don’t have an online chat option, but most online pharmacies don’t have this feature, either. Costco does have a FAQs (Frequently Asked Questions) section available on their website where you can find the answers to common questions. You can often utilize this section rather than contacting customer service. However, phone numbers and email addresses are available online should you need them.
With Costco, you can utilize the online shopping cart to order medications, as well as the telephone to order refills, but you’re unable to fax your prescription in the way you can with many other online pharmacies. Costco ships to the US only, unlike other pharmacies such as ProgressiveRx. However, standard shipping with Costco is free, which is a benefit only a few other online pharmacies offer their customers. When it comes to order methods, Costco seems to be fairly competitive.
Costco offers standard service when it comes to the payments they accept. Like most other online pharmacies, they do not accept checks or money orders. However, they do accept most major credit cards, including AmEx, Discover, MasterCard, and Visa. This allows you to choose which payment method is most convenient for you.
Costco offers a basic service that is not terrible, and is not highly impressive either. For customers who aren’t looking for a company who offers all the bells and whistles, Costco may be an acceptable choice.